Project description:

Challenge: More than 3 million people with disabilities live in Ukraine, and this number is steadily growing. For 83% of Ukrainians, accessibility has already become a core social value. Accordingly, employees, clients, and society now place greater emphasis on creating a fair and comfortable working environment, equal opportunities, and accessible, barrier-free services. These factors require a unified approach and the integration of inclusion into the Bank’s DNA. At the same time, the war has brought new challenges: the urgent need to provide systematic support for vulnerable groups, assist communities, and implement large-scale CSR projects in the fields of humanitarian and social aid.

Solution: Raiffeisen Bank has combined its CSR and DEI initiatives into the program “All Different – All Equal”, which covers policies, training, social responsibility, infrastructure, and services:

• For employees – an inclusive culture, equal opportunities, veteran support programs, and wellbeing initiatives.
• For clients – barrier-free branches, inclusive ATMs, products tailored for veterans, DEI training for employees, and more.
• For society – large-scale social responsibility projects, partnerships with leading foundations, and the launch of proprietary programs for veterans, children, and communities.

Result: The program has strengthened an environment of trust and support:

• For employees – 58 veterans work at the Bank, 95% of employees are aware of its charitable activities, and 90% consider its culture inclusive; the eNPS has increased by 19 points. Equality and inclusivity policies have been introduced, along with women’s leadership programs, youth initiatives, and DEI training.
• For clients – 225 branches have become barrier-free; the “Gratitude” card for veterans has been introduced; online sign language interpretation, home delivery of cards for people with disabilities, ATMs with voice guidance and Braille stickers have been launched.
• For society – Raiffeisen Bank has become the largest donor among all banks in Ukraine, providing UAH 1.7 billion in aid to the population: more than 100 shelters have been set up in schools for children (“Zakhystok: Safe Education” program); 217 veteran and small businesses have been financed with grants (“Brave” program); 91 institutions working with children have been supported (“Kids Safe Haven” program); and over 80 surgeries for wounded servicemen have been carried out (in partnership with Dobrobut, Oberig, and Superhumans).

Partners:

National Bank of Ukraine, European Bank for Reconstruction and Development, Korn Ferry, Superhumans, Dobrobut and Oberig clinics, Kyiv School of Economics and Charitable Fund KSE Foundation, Charitable Fund Stepic CEE Charity, NGO How Are You, Brother?, Astarta Agricultural Holding, the Movement Without Barriers initiative and local communities, European Business Association, Starlight Media.

Category: Social Change

Company: Raiffeisen Bank

About the company: 

Raiffeisen Bank is the largest Ukrainian bank with foreign capital, operating on the market for more than 30 years and serving 2.6 million clients. The bank is a leading lender to businesses and ranks first among Ukrainian banks in humanitarian support, having donated UAH 1.7 billion to aid the population. In 2025, Raiffeisen Bank was recognized as the Best Employer Bank, included in the Top 50 Employers and Top 25 Veteran-Friendly Companies by Forbes. It was also the first bank in Ukraine to introduce the position of Veteran Officer, supporting mobilized employees and their families, while advancing inclusivity and accessibility across all areas of its operations.